FAQ
Frequenty asked questions
How can I create a request?
- Login using the account associated with the email sent by "eticket.nrcp@gmail.com." If it's your first time logging in, you must upload your e-signature in png format.
- Choose the type of request you require.
- Locate and click the "Create New Request" button in the upper right corner.
- Provide all the required information in the form.
- Click the "Submit" button after filling out the form.
- Wait for the necessary actions by the assigned signatories.
- Share your feedback by submitting it.
- You're all set! You're done with the process.
What are the required actions by each service?
Request for IT Technical Support
Request for Website Uploading
How can I track my requests?
Via My Requests Page:
- Navigate to the "My Requests" page. here
- Choose the type of request in the dropdown.
- Select the specific request you want to track from the list.
- See the progress of your request through the progress bar.
- If you need more detailed information, click on the "View Request" button.
Via Service Page:
- Navigate to the "Home" page. here
- Start by selecting the type of request then click "Proceed" button.
- Find the specific request you want to track in the table displayed.
- Keep an eye on the progress of your request in the action section. This will show you how it is advancing through the process.
How to add or reply to comments on my request?
- Navigate to the "Home" page. here
- Start by selecting the type of request then click "Proceed" button.
- Find the specific request you want to track in the table displayed.
- Scroll down to find the "Comment(s) and Activities" section, which is located at the lower part of the request page.
- In this section, you can add your comment or reply to existing comments by typing your response in the provided text box. Once you have entered your comment, click the "Paper Plane" button to save it.
By following these steps, you can easily add or respond to comments related to your request.
What if I don't have an account?
If you don't have an account, here's what you can do to create one and get started:
- Go to the website's login page or access the provided link to begin the account creation process. here
- Complete the registration form by providing all the necessary information.
- After submitting the form, wait for the welcome message to arrive in your email inbox. This email will include a login link and a temporary password.
- For security purposes, it is advisable to change your temporary password as soon as you log in for the first time.
- Once logged in, upload your e-signature as per the instructions provided.
- Congratulations! Now you can explore and use the app to manage your requests and access its features.
Following these steps will allow you to set up your account and start using the application efficiently.
Why it's required to upload my e-signature?
Your e-signature will be used when generating a hard copy of the completed request.
Does the app include a notification feature?
Yes, notifications will be sent to both your email and within the app when you are logged in.
What steps should I take if I have forgotten my password?
- Go to the website's Forgot Password page. here
- Enter the email address associated with your account.
- Submit the form and wait for the password reset email to arrive in your inbox.
- Click on the password reset link provided in the email.
- Create a new password, ensuring it's strong and unique.
- Confirm the new password by entering it again.
- Save the new password by clicking on the reset password button.
- You're all set!
Make sure to keep your new password secure and avoid sharing it with others. Consider changing your password regularly to protect your account.
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